Last updated: Aug, 2026

GLOV operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GLOV is powered by Shopify, which enables us to provide the Services to you. 

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person as defined under the Privacy Act. Personal information does not include information that is collected anonymously or that has been de-identified. We do not knowingly collect sensitive personal information.

We may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel.
• Communications with us including the information you include when sending a customer support inquiry.
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, visit the Services, make a purchase, or communicate with us;
• Automatically through the Services via cookies and similar tracking technologies;
• From our service providers (such as Shopify and delivery partners) who collect or process your information on our behalf.

Cookies and Tracking Technologies

Like many websites, we use cookies, pixels, and similar technologies on our site to power and improve our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. You can manage your cookie preferences through your browser settings or via the Global Privacy Control (GPC). Please note that blocking cookies may negatively impact your user experience and may cause certain features to not work correctly.

How We Use Your Personal Information

We use your personal information for the following purposes in compliance with the APPs:

• Provide, Tailor, and Improve the Services: Fulfilling orders, processing payments, arranging shipping, managing returns/exchanges, and providing a customized shopping experience.
• Marketing and Advertising: Sending marketing and promotional communications by email or text message, and showing you targeted online advertisements (subject to your right to opt-out).
• Security and Fraud Prevention: Authenticating accounts, securing payments, and detecting or investigating fraudulent or illegal activity.
• Communicating with You: Providing customer support and maintaining our business relationship.
• Legal Reasons: Complying with applicable Australian laws, responding to valid legal processes, or protecting our rights and safety.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• With Shopify, delivery/logistics partners, payment processors, and other service providers who perform services on our behalf.
• With business and marketing partners to provide targeted marketing. You can opt-out of targeted marketing at any time.
• When you direct or consent to our disclosure to third parties (e.g., social media logins).
• In connection with a business transaction (e.g., a merger) or to comply with law enforcement requests.

International Transfers (Overseas Disclosure)

As GLOV is powered by Shopify, the personal information we collect may be disclosed to, stored, or processed by recipients located overseas. This includes, but is not limited to, countries such as Canada, the United States, Singapore, and Japan, where Shopify’s data centers and service providers operate. By providing your personal information, you consent to this overseas disclosure. We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the APPs.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices (Australian Privacy Rights)

Under the Australian Privacy Act, you have certain rights regarding your personal information:

• Right to Access: You have a right to request access to the personal information we hold about you.
• Right to Correct: You have a right to request that we correct any inaccurate, out-of-date, incomplete, or misleading personal information.
• Opt-out of Marketing: You can unsubscribe from marketing emails at any time using the "unsubscribe" link. You can also manage your cookie and targeted advertising preferences via your browser.

To exercise your rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing the request.

Complaints

If you have a complaint about how we handle your personal information or believe we have breached the Australian Privacy Principles, please contact us at info@glov.com.au. We will investigate your complaint and respond to you in writing as soon as practicable.

If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) by visiting their website at www.oaic.gov.au or calling 1300 363 992.

Contact

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Email: info@glov.com.au