Thank you for shopping at GLOV! We are dedicated to delivering your baby and toddler items as safely and quickly as possible.

Please note that we currently ONLY sell and ship within Australia. We do not offer international shipping or express delivery services.

1. Shipping Rates

We charge a simple flat rate for all Australian orders:

• Standard Shipping: $10.00 AUD flat rate for all orders.

2. Order Processing & Dispatch Time

Orders are typically processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) from our warehouse in New South Wales.

During peak promotional periods, new collection launches, or unexpected delays, please allow up to 7 business days for your order to be dispatched.

You will receive a confirmation email with tracking details once your order has been shipped.

3. Delivery Carrier & Estimated Delivery Times

All orders are shipped via Australia Post.

• Estimated Delivery Time: 2–7 business days depending on your location (Metro vs. Regional areas).
• Please note that delivery times are managed by Australia Post and may vary during peak holiday seasons.

4. Delivery Locations

We ship to all physical residential and business addresses within Australia, as well as PO Boxes and Parcel Lockers. 

5. Order Tracking

Once your order has shipped, you will receive an email containing your Australia Post tracking number. You can track your parcel anytime via the Australia Post website or app.

6. Incorrect Shipping Address & Undeliverable Parcels

Please double-check your shipping address before placing your order. GLOV is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us due to an incorrect address or failure to collect from a local post office, a re-delivery fee of $10.00 AUD will apply.

7. Damaged or Lost Items in Transit

All orders are packaged with care to prevent damage. However, if your order arrives damaged or appears to be lost in transit, please contact us immediately at info@glov.com.au with your order number so we can assist you and lodge an inquiry with Australia Post.

8. Contact Us

For any shipping enquiries, please contact our team at:
Email: info@glov.com.au