At GLOV, we want you and your little ones to love your purchase! We make every effort to provide detailed descriptions and accurate sizing guides for our baby and toddler apparel.

If you need to return an item, please review our policy below.

1. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the ACL.

2. Change of Mind Returns (Store Credit Only)

If you wish to return an item due to a change of mind or incorrect sizing choice, we gladly offer a GLOV Store Credit under the following conditions:

• Items must be returned to us within 14 days of receiving your order.
• Items must be unworn, unwashed, undamaged, and in their original, re-sellable condition with all tags and packaging intact.
• Items must be free of odours (e.g., smoke, dampness), pet hair, and makeup or food stains.
• Return shipping costs for change of mind returns are the responsibility of the customer. Original shipping fees are non-refundable.

Please note: To simplify our process and ensure you get the exact size or style you want, WE DO NOT OFFER DIRECT EXCHANGES. Once your return is processed, you will receive a Store Credit to repurchase your preferred size or item online.

3. Non-Returnable Items (Hygiene & Clearance)

For hygiene, health, and safety reasons, the following items CANNOT be returned for a change of mind or sizing error:

• Swimwear
• Socks, Tights, and Booties
• Hats, Bonnets, and Beanies
• Bibs and Burp Cloths
• Hair Accessories (Bows, Headbands, Ties)
• Underwear

Sale & Clearance Items: All purchases on discounted, promotional, or sale items are FINAL SALE and cannot be returned for store credit or refund unless found to be faulty under the ACL.

4. Faulty, Damaged, or Incorrect Items

We quality-check all items prior to dispatch. However, if you receive a faulty, damaged, or incorrect item:
- Please inspect your order upon arrival and contact us immediately within 7 days of delivery at info@glov.com.au with your order number and clear photos of the issue.
- If deemed faulty or incorrect by our team, GLOV will provide a replacement (subject to stock availability) or a full refund, including return postage costs, in accordance with your rights under the ACL.
- Please do not send items back without contacting us first.

5. How to Initiate a Return

1. Email us at info@glov.com.au with your Order Number, item(s) you wish to return, and reason for return.
2. Once approved, we will provide you with instructions on how to send your package back to our NSW warehouse.
3. Items must be sent using a Tracked Courier service. GLOV is not responsible for returns lost or damaged in transit.
4. Once received and inspected, your Store Credit will be issued to your email within 3–5 business days.
   

6. Contact Us

For any questions regarding our Return & Refund Policy, please contact our team at:
Email: info@glov.com.au